D&M
Technologies Pty Ltd
t/as AussieISP
Contract of Service
1. Definitions
Where
used in these conditions, the following meanings shall have the
following respective meanings unless the context otherwise
requires:
"Price" means the money (if any) payable by the Customer
to the Company of such amount as may be specified in the Company's
Price list from time to time.
"Invoice" means any demand for payment sent from the
company to the customer.
"Company" means D&M Technologies Pty Ltd ACN 095 128
966.
"Contract" or “Agreement” means the Contract between
the Company and the Customer comprised of the Invoice and these
conditions.
"Customer" means the applicant specified in the
Application Form or on the invoice.
2. Scope of Contract
Subject to the due compliance by the Customer of its
obligations under the Contract, the Company shall supply a product
or service to the Customer at such times and by such means as the
Company from time to time deems reasonably appropriate.
3. Warranty
3.1 The company makes no warranties in respect to the quality
of service.
4. Use of Goods
4.1 It is the Customer's responsibility to ensure that any
computer (s) are appropriately licensed for any software used in
such access.
4.2 The Customer shall indemnify and keep indemnified the Company
against all costs and liability incurred as a result of any breach
by the Customer of the obligations of the Customer under the
Contract.
5. Charges
5.1 A schedule of prices is published by the Company from time
to time.
5.2 The Customer shall pay the full amount of the goods to the
Company within seven (7) days of the invoice, unless a different
time frame is mentioned on the invoice.
5.3 The Customer shall pay to the Company interest calculated at
the rate of twelve per cent (12%) per annum on any monies
(including unpaid interest) not paid on or before the due date for
payment of the same. Interest is payable on demand being made
therefore.
5.4 Insofar as it is lawful, neither the Application Fee (if any)
nor any part of the Service Fees, which may be paid in advance,
are refundable in any circumstances.
5.5 If the account is not paid within the seven - (7) days of the
initial invoice, the company may decide to remove all access
rights to the Internet. A reconnection fee may be charged to
reconnect a suspended service. The company will not be held liable
for any of the customers data deleted in this event.
The company will also not be held liable for any losses the
customer incurs as a result of this suspension.
5.6 Unless otherwise mentioned via the application form, payment
by credit card is on the understanding that that card will be
billed each month on or near the day the service is due for
renewal. It is also understood that the credit card may be used to
pay any outstanding charges for service.
5.7 The company may levy a charge for the recovery of money, which
is equal to the amount the company pays any debt collector, legal
representative or court of law.
6. Confidentiality
6.1 The Customer shall not, without the Company's prior
written consent, copy or cause to be copied or disclose any
details of the Company's confidential, intellectual or industrial
property rights in respect of the Service.
6.2 The Customer's obligations under this Clause 6 shall survive
termination of the Contract.
6.3 The customer agrees to the company passing along his/her
personal details to a third party, as so far as the company sees
fit.
6.4 The customer agrees that the company may from time to time
record conversations between the customer and the company for
training and verification purposes.
7. Liability of the Company
7.1 The Company shall use all reasonable care in respect of
provision of the Goods, however, except as expressly provided to
the contrary in the Contract, all terms, conditions, warranties,
undertakings, inducements or representations whether express,
implied, statutory or otherwise relating in any way to the
provision of the Service or to the Contract, are excluded. Without
limiting the generality of the foregoing, the Company shall not be
under any liability to the Customer in respect of any loss or
damage (including consequential loss or damage) howsoever caused,
which may be suffered or incurred or which may arise directly or
indirectly in respect of the equipment or the failure or omission
on the part of the Company to comply with its obligations under
the Contract.
7.2 Where any Act of Parliament implies in the Contract any term,
condition or warranty, and that Act avoids or prohibits provisions
in a contract excluding or modifying the application of or
exercise of, or liability under such term, condition or warranty,
such term, condition or warranty shall be deemed to be included in
the Contract. However, the liability of the Company for any breach
of such term, condition or warranty shall be limited, at the
option of the Company, to any one of the following:
(a) if the breach relates to services;
(i) the supplying of the services again; or
(ii) the payment of the cost of having the service supplied again.
(b) if the breach relates to lost data;
(i) the amount paid to the company for services for the month the
liability arose.
8. Force Majeure
8.1 The Company will not be liable for any delay or failure to
perform its obligations under the Contract if such failure or
delay is due to an act of god, insurrection or civil disorder, war
or military operations, national or local emergency acts or
omission of government or other competent authority, industrial
disputes of any kind (whether involving the Company's employees or
contractors), fire, lightning explosion, flood, subsidence,
inclement weather, acts or omission of persons or bodies for whom
the Company is not responsible or any other case whether similar
or dissimilar outside the control of the Company.
9. Variation of Contract of Use
9.1 The Company may from time to time vary the Contract by
giving to the Customer not less than seven (7) days notice of such
variation.
10. Termination
10.1 The Company may terminate the Contract with the customer
immediately, if:
(a) any payment due from the Customer to the Company pursuant to
the Contract remains unpaid for a period five (5) days; or
(b) the Customer breaches any provision of the Contract and such
breach is not remedied within two (2) days of written notice by
the Bureau.
10.2 Notwithstanding Clause 10.1, the Company may terminate the
Contract with the customer immediately if:
(a) the Customer provides false or misleading information in
respect of the Customer's use of the Service or in the Application
Form or Purchase Order;
(b) in the opinion of the Company (reasonably formed) the Customer
has or may use the Service for any unlawful or improper purpose or
in a manner that may jeopardise the security or interface in the
proper operation of the Service (including but not limited to
breeches of the companies Acceptable Use Policy, as varied from
time to time) or any part thereof;
(c) the Customer becomes, threatens or resolves to become or is in
jeopardy of becoming subject to any form of insolvency
administration;
(d) the Customer, being a partnership, dissolves, threatens or
resolves to dissolve or is in jeopardy of dissolving;
(e) the Customer, being a natural person, dies.
(f) the Customer, acts in a way that is abusive or threatening to
the company or its servants.
10.3 If notice is given to the Customer pursuant to Clause 10.1 or
10.2, the Company may, in addition to terminating the Contract,
retain any monies paid in advance by the Customer. It is also
assumed that unless cancelled in writing, the agreement to use the
service and therefore pay is ongoing.
10.4 The customer may terminate (unless in a contract) with no
less than 14 days notice in writing to the company. Failure
to provide 14 days notice will result in the next months charge
being levied.
11. Assignment
11.1 The benefit of the Contract shall not be dealt with in
any way by the Customer (whether by assignment or otherwise)
without the Company's prior written consent.
11.2 The company may assign its rights and/or
obligations under this contract to another party, with or without
notice to the customer.
12. Waiver
12.1 No right under the Contract shall be deemed to be waived
except by notice in writing signed by each party.
12.2 A waiver by the Company pursuant to Clause 12.1 will not
jeopardise its rights in respect of any subsequent breach of the
Contract.
12.3 Subject to Clause 12.1, any failure by the Company to enforce
any provision of the Contract, or for any forbearance, delay or
indulgence granted by the Company to the Customer, will not be
construed as a waiver of the Company's rights under the Contract.
13. Entire Agreement
13.1 The Contract constitutes the entire agreement between the
parties in respect of provision of the Service. Any prior
arrangements, agreement, representations or undertakings are
superseded. Subject to the provisions of Clause 9, no modification
or alteration to any provision of the Contract will be valid
except in writing signed by each party.
14. Headings
14.1 Headings used in these conditions are for convenience and
ease of reference only, are not part of the Contract and shall not
be relevant to or affect the meaning or interpretation of the
Contract.
15. Severability
15.1 If any provision of the Contract is held invalid,
unenforceable or illegal for any reason, the Contract shall remain
otherwise in full force apart from such provision which shall be
deemed deleted.
16. Disputes
16.1 If the customer has a dispute in relation to dealings
under this agreement, which can not be resolved through verbal
exchanges between the customer and company, the customer agrees to
reduce the grievance to writing and submit this writing to the
company.
16.2 If after 14 days of serving the company
with these grievances, the customer is still not satisfied with
the companies response to its grievances, the customer agrees to
file an application for an order under section 6 of the Consumer
Claims Act (NSW) 1998, with their local Department of Fair
Trading office, who can be contacted on 133220.
16.3 Clauses 16.1 and 16.2 may be referred to as
the companies “Internal Complaints Procedure” and as such the
customer agrees that they do not need the services of the TIO, as
the TIO is an office of last resort, only to be used after
completing the companies Internal Complaints Procedure.
16.4 The customer agrees that the company has
applied for an exemption from the TIO on the basis that this
clause (16) of the contract effectively covers the customer’s
consumer rights. The
customer agrees with the company applying for this exemption and
agrees not to use the services of the TIO.
If in the interim, any customer uses the services of the
TIO, they agree they are not using the TIO as an office of last
resort and agree to pay any charges levied by the TIO on the
company.
17. Company's Rights
17.1
Any express statement of a right of the Company under the Contract
is without prejudice to any other right of the Company expressly
stated in the Contract or arising at law.
18. Service of Notices
18.1 Any notice or other document which may be given or served
by the Company under the Contract shall be deemed to have been
duly given or served if left at or sent by post to the address at
which the Service is provided, or the address otherwise notified
by the Customer or delivered to the Customers mailbox on the
Service. The Company's address for service of any notice by the
Customer under the Contract shall be P.O. Box 100, Blakehurst,
NSW, 2221 or any different address notified to the Customer, by a
director of the company. Written notice shall include notice by
uninterrupted facsimile transmission to the companies said
machine.
19. Jurisdiction
19.1 The Contract shall be governed by the laws in force in
the State of New South Wales, and the Commonwealth of Australia,
and each party hereto submits to the exclusive jurisdiction of the
Courts of that State, and Country. Further to this, the customer
agrees that the company may choose the venue for any legal action
and the customer will not dispute this venue or request of a
change of venue.
20. Acceptance
20.1 The customer is deemed to accept these terms and
conditions after undertaking any of the following acts:
(a) Payment of any monies to the company;
or
(b) The verbal or written agreement to use any of the companies
services; or
(c) The use of any of the companies services.